Refund policy

At HIFS CUIR, every belt is inspected by hand before it leaves us. If something isn't right, we want to make it right — here's exactly how returns, exchanges, and refunds work.

Return & exchange window

You may request a return or exchange within 7 days of delivery. Requests made after this window cannot be accepted.

Conditions for a valid return

The belt must be unused, unworn, and undamaged, with no scratches, marks, or odour.
It must be returned in its original HIFS CUIR packaging, including the dust bag and any tags or authenticity card included with the order.
Proof of purchase (order number or invoice) is required.

Items that cannot be returned or exchanged

Belts that have been worn, resized, or altered.
Personalised or monogrammed items, made specifically to your order.
Items purchased on final sale or clearance, where marked at checkout.

Damaged or defective items

If your belt arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with your order number and clear photos of the issue. We will arrange a free replacement or a full refund — your choice — at no additional cost to you.

How to start a return

Email support@hifscuir.com (or WhatsApp +91 9956290033 with your order number and the reason for return.
Our team will confirm eligibility and share a return pickup or drop-off address within 24–48 hours.
Pack the belt securely in its original box and dust bag before handing it over for pickup.

Refunds

Once your return is received and inspected, we'll notify you by email. Approved refunds are credited to your original payment method within 7–10 business days. For prepaid orders, the full amount is refunded; for Cash on Delivery orders, refunds are processed via bank transfer or UPI.

Original shipping charges, where applicable, are non-refundable. Return shipping is free for damaged, defective, or incorrect items; for change-of-mind returns, a nominal reverse-shipping fee may apply.

Exchanges

Prefer a different size or colour instead of a refund? Let us know when you raise your request — exchanges are processed as soon as the original item is received and inspected, subject to stock availability.